Legal
Privacy Policy
TY Freight Forwarder (“TY Freight”, “we”, “us”) operates tyfreightforwarder.com from Guangzhou, China. This policy explains what information we collect when you request a freight quote or visit this site, and how we use it.
Who we are
Office: Rm 210, Bldg 1, 18 Helong 1st Rd, Baiyun, Guangzhou, Guangdong, China.
Email: [email protected]
WhatsApp: +86 198 7421 2781
Information we collect
- Quote requests: name, email, destination, cargo type, weight, CBM, and service preference (DDP, DDU, FCL, LCL, air).
- Messages: emails, WhatsApp, WeChat, or Alibaba conversations you start with us.
- Technical data: IP address, browser type, pages viewed, and approximate location, via Cloudflare Web Analytics and, when enabled, Google Analytics 4 and Google Ads.
How we use it
- To prepare freight quotes and communicate about shipments.
- To improve the website and measure advertising (including Google Ads conversions).
- To comply with export, customs, and accounting requirements when you become a customer.
We do not sell personal information. We share data only with service providers that help us run the site (for example email delivery, analytics, and advertising platforms) or when required by law.
Cookies and advertising
This site may use cookies or similar tags from Google to measure visits and whether a quote request came from a Google ad. You can block cookies in your browser. Google’s own policy is at policies.google.com/privacy.
Retention
Quote inquiries are kept as long as needed to respond and, if we work together, for the shipment and legal record period. Analytics data is retained according to each provider’s settings.
Your rights
Depending on where you live (including the UK and EEA), you may ask to access, correct, or delete personal information we hold, or object to marketing. Email [email protected] and we will respond within a reasonable time.
Children
This site is for business customers. We do not knowingly collect information from children.
Changes
We may update this page. The date at the top is the latest version. Continued use of the site after an update means you accept the revised policy.